Refund policy
Returns and Refund Policy | Quick and Simple
We hope you will be completely satisfied with your purchase. However, if this is not the case and you wish to return your item for any reason then simply get in touch within 3 days of receipt to request a return for a full refund. If your return is accepted, please return the items back to us within 7 days of receipt for a full refund. Items sent back to us without first requesting a return will not be accepted.
You can email us at tobigem@gmail.com or call us on (+44) 20 7405 9102.
Please send your item back to us with its original packaging and a copy of the invoice via guaranteed special delivery (with insurance and tracking) to ensure it gets back to us safely.
Unfortunately, we can not provide a refund for any items which are sent back to us by uninsured or non-recorded delivery, if they become lost or damaged by accident, shows misuse or neglect whilst in your possession or during the return to us.
Please note that all items must be returned in the condition in which they were originally shipped to be eligible for a refund and all sales are final if tags have been removed.
Exclusions: We will not accept returns if items have been visibly worn or altered in any way (i.e sizing, polishing).
This is also applicable to rings that we have resized on your behalf before shipping and bespoke jewellery.
Customers are responsible for the cost or return shipping.
Refunds
We will notify once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank and credit card company to process and post the refund too. If more than 15 business days have passed since we have approved your return, please contact us at tobigem@gmail.com.
Not what you expected?
If you believe your item may have been damaged in transit or is either not of satisfactory quality or fit for purpose or as described at the time of purchase then please send us an email at tobigem@gmail.com within 24 hours with a photograph and description of any issue or damage, as we fully insure all deliveries.
Layaways
We know some customers prefer to spread the cost of their purchases. Because of this, we are
happy to offer a Lay-Away plan, allowing you to reserve your purchase and spread the balance over 6 months.
Once the deposit is made, the item is reserved for you. As soon as you have cleared the full balance we will dispatch your item via Royal Mail. Your jewellery will be fully insured during transit so you can be assured of its security,
and your signature will be required on receipt. If an item is purchased on layaway then 10% restocking fee will be retained in case of cancellation or return.
Please do contact us at tobigem@gmail.com for any further queries.