Shipping policy

Delivery | Free UK Delivery On All Orders

All UK orders are delivered free of charge by Royal Mail. Orders received before 9am will be dispatched the same day if the item does not require alterations and will arrive within 3 working days. Your jewellery will be fully insured during transit so you can be assured that your purchase is in safe hands, and your signature will be required on receipt.

If for any reason you are not completely satisfied with your purchase then you can return your item to us within 7 days for a full refund. Please see our return policy for more information. If you have any questions about delivery or returns then please email tobigem@gmail.com or call us on (+44) 20 7405 9102.


Track and trace
All our shipments are insured and will be available with a tracking number. Once your order has been dispatched, you will receive a track and trace number by e-mail (please remember to check your spam-filter).