Our Commitment to Quality
At Tobi Gem Setting, we take great pride in the quality of our jewellery. Every piece, whether created by us, preloved, vintage or antique is carefully inspected before it leaves our hands, ensuring it meets our quality standards and arrives to you in perfect condition.
3-Year Warranty
Applies to: All stock sold on our website and in store.
Coverage: A 3-year warranty against manufacturing defects, valid from the date of purchase.
What The Warranty Covers
This guarantee covers flaws in craftsmanship inherent to the piece's structure, such as: Porosity or surface imperfections in the metal; Improperly secured or uneven stone settings; Gemstone imperfections (chips, scratches) identified during collection or a service; Irregularities in rhodium plating, such as staining or splashing.
Our Solution: Within this period, we will repair or replace any defective item free of charge.
What’s Not Covered
This warranty protects against manufacturing flaws, not damage from wear or accidents.
It does not cover: Accidental damage, including chips or cracks from impact. General wear and tear from normal use. Loss or theft of jewellery or gemstones. Discolouration from exposure to chemicals, perfumes or cosmetics. Damage resulting from mishandling or unauthorised alterations by a third party (this will void the warranty).
If Something Goes Wrong
If you believe your jewellery has a manufacturing issue, return it to us for professional assessment.
If it’s a valid warranty claim, we will repair or replace your piece at no cost.
If the damage is accidental or outside warranty, we will provide a fair, obligation-free repair quote.
Either way, we’re here to help you keep your jewellery looking beautiful.
Insurance for Extra Protection
Our warranties do not cover loss, theft or accidental damage. For full peace of mind, we recommend jewellery insurance with worldwide cover. Jewellery holds both financial and sentimental value - protect it accordingly.